Shopify Review 2024: The Best Builder for Selling

Need a quick summary of Shopify? I’ve collected Shopify’s best and worst features below:

There’s no need to enter credit card details when signing up to Shopify – I could join for free with just an email address. After that, I found the onboarding process simple and really quick, asking three general questions about my business and website:

• Where would you like to sell? – I could pick all applicable answers, such as “An online store” or “Social media”
• Select your business type – to share if my business is new or already established
• What do you plan to sell first? – for example, products I make myself or digital products

The only variation in this onboarding journey will be if you select that you already run an existing business – Shopify will ask an additional question about where you’re currently selling (e.g. Wix or Amazon).

I was surprised to see no AI website builder or design support at this stage since this is a pretty standard feature on most platforms nowadays. Both Wix and Squarespace offer AI builders to help you get online quickly and easily, plus the onboarding questions are used to customize your site and backend experience. With Shopify, I couldn’t see how my responses were applied or used in any way, which made the process feel fairly pointless.

How I Added Products

Following the setup process, I was immediately launched into the Shopify dashboard, where I was presented with a 10-step checklist to help me finish building my online store. This put me at ease right away since I could follow the recommended steps to help me get started.

Shopify encouraged me to add my products first, putting customizing my website to the side for the time being. It’s an unusual switch within the industry, but one that makes sense considering Shopify’s focus on selling.

I had no trouble adding new products to my Shopify store – all I had to do was fill out a form, add product imagery, set variants, and assign categories where relevant. The Shopify Editions Winter ‘24 announcement increased the product variant limit from 100 to 2,000 per product, which is a great improvement for stores with very large inventories.

I also used Shopify Magic, a built-in AI tool to help me generate and tweak my product descriptions. I could simplify or improve existing copy, and even change the desired tone of voice to something more “Expert,” “Playful,” or “Persuasive,” for example.

Customizing My Store

Once I added all of my products, I moved on to the next step: customizing my website. All new stores are given the “Dawn” theme as a default (which I found very basic), but I could switch to an alternative template if I wanted. I’ll discuss Shopify’s templates in more detail later.

Now, Shopify performs well in our ease of use tests, but Shopify isn’t as user-friendly as Squarespace or Hostinger. These builders use a drag-and-drop editor, whereas Shopify’s editor is designed around adding ‘sections’.

I found the section-based editor to be restrictive and I couldn’t get creative with my styles or designs – I could simply stack sections on top of one another. For me, this made designing my site a frustrating experience and I felt I could produce a more stylish site with other builders, like Squarespace.

There’s a single layout option for each of Shopify’s 17 premade sections, and they come with very basic stock imagery so it’s difficult to get a feel of how the site will look at the start. I had to put in a lot of time and energy to make my website look professional and polished.

Another frustrating feature of Shopify’s editor is the fact that you can’t edit text directly on the page. This is pretty standard for a lot of website builders, like Wix, so Shopify’s choice to do this feels unintuitive. I had to click on each section individually and edit the text in the sidebar.

Overall, the process of building an online store with Shopify wasn’t impossible, and it was pretty straightforward when I had to add products. However, Shopify’s editor left me frustrated and I found it a challenge to make anything look nice or unique. In comparison, when I built a store using Squarespace, I found its editor much easier to use and the design process was stress-free.

Emma Ryan Lead Writer

Shopify only has a handful of free templates to choose from. At the time of writing, there are 224 templates in total – 13 of these templates are free, and 211 have a one-time fee that ranges from $100 to $500.

All of Shopify’s templates are optimized for selling and will automatically update to include new features or tools, no matter what Shopify plan you subscribe to. Still, seeing so few free templates from a top website builder is disappointing, especially when Wix provides 900+ free templates to its users.

Of the 13 free templates, I particularly like the “Refresh” template because of its bold and clean visuals, plus it really emphasizes the products.

Shopify offers three core plans, ranging from $29 to $299 per month (billed annually). You can get started with Shopify’s three-day free trial, but this doesn’t give you much of a chance to explore the platform before you’re forced to upgrade.

However, you can get your first month for $1 to soften the blow.

• Basic ($29) – For small businesses looking to grow
• Shopify ($79) – For established online stores
• Advanced ($299) – For large-scale businesses
• Shopify Plus ($2,999) – For industry-leading enterprises

Is Shopify Good Value for Money?

Shopify’s plans are expensive, especially in comparison to the likes of Squarespace, which costs $23 per month to sell online. In fact, GoDaddy comes out on top as the best value option for online stores, with its ecommerce plan costing $20.99 per month.

As a result of Shopify’s expensive plans and its short free trial, it scores poorly in our analysis of its value for money. There are also additional costs to consider, such as a custom domain name – this is a guaranteed feature on most other website builders (builders like Wix give you a free custom domain for your first year), but a .com domain from Shopify will set you back an extra $15 per year.

Because of these factors, I recommend choosing the $29 per month Basic plan, especially if your online store is still finding its feet. The cheapest plan includes all of the essential ecommerce features, including abandoned cart recovery and discount codes. In comparison, you’ll need to pay more with other builders, like Squarespace, to unlock these tools.

You’ll only need the more expensive Shopify or Advanced plan if you have a team of staff or if you need advanced analytics and additional inventory locations.

Check out our Shopify pricing review for a detailed look at its plans.

Can You Sell Products for Free With Shopify?

You’ll need to pay for one of Shopify’s plans to start selling products online. As I’ve mentioned already, these plans range from $29 to $299 per month (billed annually). If you’re after a more budget-friendly option, I recommend checking out Square Online instead since this builder lets you sell online with its free plan. That said, you’ll miss out on the impressive sales features and robust product backend that Shopify provides.

Shopify offers the best sales features on the market, providing businesses with all of the tools they need to scale their store and engage with customers. The features are excellent in terms of both range and quality, and you can get all of the key ecommerce features, like abandoned cart recovery, from Shopify’s cheapest plan.

However, you’ll have to source a lot of functionality yourself through Shopify’s app store.

Multichannel Selling

Shopify lets you synchronize your online store with environments where customers are already scrolling and shopping, such as social media platforms or marketplaces.

To sell on socials, like Instagram and TikTok, I simply had to install the relevant app in the marketplace and connect my profile. I also recommend downloading the Shopify Marketplace Connect app to sync your product catalog with marketplaces, such as Amazon, Walmart, eBay, and Etsy. This makes it easier to manage and monitor your sales from Shopify.

Payment Options

Shopify makes it easy to manage orders and payments from the backend dashboard. I could choose from over 100 payment options to add to my Shopify store, allowing customers to use popular payment methods, such as Apple Pay and PayPal.

However, I recommend using Shopify’s native payment processor, Shopify Payments – this is automatically installed with your account, you simply have to activate it. The added perk of using Shopify Payments is that it removes third-party transaction fees entirely, so you’ll only have to pay standard card rates when selling online or in person.

Without Shopify Payments, each transaction will incur third-party transaction fees of up to 2%, depending on your Shopify plan.

Shopify is also committed to streamlining the tax process for its merchants via Shopify Tax, the builder’s built-in sales tax calculator. And, as of November 2024, eligible stores can benefit from automated filing for US sales tax returns.

Customizable Checkout

Shopify claims to have the world’s best-converting checkout, delivering a customized and easy process to help customers purchase products from your business.

You can customize your checkout page from your Shopify settings to suit your business and customer needs, whether that means enabling local pickup, adding an express checkout option, or showing tipping options. Yes, this is another feature to design and customize, but it’ll streamline the checkout process and boost your conversion rate overall.

SEO Tools

I was happy to see that Shopify helps you optimize your site during testing. It automatically creates canonical tags and sitemaps, plus I could easily tweak my meta titles and descriptions or add alt text to images within the editor.

Shopify’s also made recent improvements to help drive more traffic to websites and reach new customers. You can now set up translated storefronts to automatically redirect visitors based on their browser’s language, helping businesses engage with international markets.

And, as of August 2023, Shopify has partnered with keyword research tool Semrush to create the Ecommerce Booster app. This is a great feature, especially for smaller businesses, since it provides merchants with an actionable SEO plan to optimize your site effectively.

Marketing Your Business

Shopify provides plenty of marketing tools and opportunities with its range of apps:

• Engage with customers via social media platforms, such as Facebook and Instagram – I recommend creating product-driven content to build hype around launches and to encourage customers to add items to their basket
• Show off your products in a dynamic way using Shopify’s 3D scanner
• Generate blog content to share your expertise and build brand awareness
• Use Shopify Email for tailored email marketing campaigns – set up automated workflows, personalize content (using Shopify Magic), and create customer groups to deliver targeted campaigns
• Answer customer questions with ease using the Shopify Inbox chat 
• Generate new leads and build your subscriber base using Shopify Forms

Shipping Products

Every Shopify store comes with Shopify Shipping included. This is built-in software that provides online stores with a suite of tools to support the shipping process, such as real-time shipping rates and label printing. Unfortunately, Shopify Shipping can only be used for orders shipped from the US and Canada currently, and you’ll need to integrate additional shipping software if you plan on selling through social media platforms or marketplaces.

Shopify’s Summer ’24 Edition unveiled over 150+ product updates in June 2024, including the ability to offer split shipping at checkout. Split shipping is still in early access, but it’ll support Shopify merchants looking to provide more flexibility and choice to customers. For example, customers will be able to choose options, such as the fastest delivery or cheapest delivery.

Shopify’s no stranger to the world of AI, providing business owners with the impressive tool, Shopify Magic. I’ve already discussed the AI feature a little, but here’s how you can use it with your store:

• Generate, remove, or edit image backgrounds to create unique visuals
• Create product descriptions based on keywords and a desired tone of voice
• Personalize and streamline responses to customers to align with your brand – these can be incorporated into the Shopify Inbox feature
• Get email marketing support, from generating email content to providing the best times to send out newsletters or campaigns

However, the website builder world continues to eagerly await the launch of Shopify Sidekick – an AI-powered assistant and expert advisor to help with everything business-related. It was first announced in the summer of 2023, and the AI tool has since rolled out to thousands of merchants for testing. Following the Shopify Editions Summer ’24 announcement, access is still limited to businesses who specifically request it.

Despite having the best sales features for an ecommerce website builder, Shopify relies heavily on third-party apps to complement its built-in tools. It forces business owners to waste time researching and installing the right apps for their website, when other platforms, like Wix, have the majority of these features ready to go from the start.

For example, you’ll need to download an app to schedule appointments or take bookings with Shopify since there isn’t an internal feature. I recommend choosing an app like Appointo or Appointly since these were built for Shopify and have a free plan.

Still, Shopify provides a wide range of apps to choose from – there are over 8,000 in Shopify’s app store. I could filter these by category, such as “Finding products,” “Store design,” or “Marketing and conversion.”

Shopify’s app store highlights popular apps and trending integrations, but I recommend checking out our article on the best Shopify apps to see what’s out there. For example, Omnisend helps you automate your email and SMS marketing campaigns.

Just be aware that some apps will come with an extra price tag, so this is another additional cost to consider.

It’s critical to keep your online store safe from harm, so all Shopify sites come with free SSL certificates and are supported by PCI-compliant servers, payment data encryption, and Transport Layer Security (TLS) to protect any traffic to your pages.

Shopify also carries out regular security audits and checks, leaving business owners with one less thing to worry about when it comes to running a company.

Shopify performs well in our help and support tests, only outperformed by Wix and GoDaddy because they offer similar support options but for a lower price. Here are Shopify’s customer support channels:

• 24/7 live chat – the virtual assistant resides in the Help Center and answers any queries you might have
• Help Center full of detailed guides and video tutorials
• Email support
• Phone support – Shopify Plus customers get priority phone support
• Community forum so you can hear from other Shopify merchants and connect
• Social media channels – Shopify has profiles on Facebook, X (formerly Twitter), YouTube, Instagram, TikTok, LinkedIn, and Pinterest

Unfortunately, Shopify doesn’t include a tutorial when you first dive into the editor – something I was sad to see considering the editor is where I struggled the most.

Shopify’s AI live chat is an interesting tool, though. It helped me find relevant resources from the Help Center, saving me the time of browsing the database myself. But, I could also select “I still need help” to be redirected to a human Support Advisor. The typical wait time was set as five minutes, but I only had to wait around three minutes for a response. Not instant, but timely.

Shopify is our top-rated ecommerce website builder for 2024, and it’s a platform that’s trusted by millions of businesses and celebrities, including Beyoncé (for her haircare brand Cécred) and popular YouTuber MrBeast. In fact, tons of celebrities sell products via Shopify.

You can see how Shopify compares with other website builders in the table below:

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Shopify	Wix	Squarespace	GoDaddy
Overall rating 4.8	Overall rating 4.8	Overall rating 4.7	Overall rating 4.2
Starting Price $29	Starting Price $29 $26.10 with code “TAKE10”	Starting Price $23 $20.70 with code “WBE10”	Starting Price $20.99
Free plan or free trial 3-day free trial, then 1 month for $1	Free plan or free trial Free plan	Free plan or free trial 14-day free trial	Free plan or free trial Free plan
Number of templates 200+	Number of templates 900+	Number of templates 150+	Number of templates 100+

If you’re not sure about shelling out all that money for a Shopify plan, there are plenty of other options to get your online store up and running.

• Wix is our best website builder overall, sitting in second place for our ecommerce-specific testing – it’s a comprehensive platform with diverse and versatile features to cater to a wide range of users, plus there are 900+ free templates to choose from when designing
• Squarespace is the easiest website builder we’ve tested – its drag-and-drop editor is incredibly beginner-friendly and the stylish designs are ideal for creative businesses
• GoDaddy is the most cost-effective way to start selling products – Shopify’s plans are expensive and GoDaddy’s Commerce plan starts from $20.99 per month (almost $10 cheaper)

To bring you fair and accurate reviews, we regularly test ecommerce website builders and put them through our rigorous research process. Our in-house research team has carried out over 200 hours of data collection in 2024, allowing us to create data-driven recommendations so you can find the right fit for your business.

This is why we can confidently say that Shopify is the best ecommerce website builder for businesses looking to get online.

Our testing covers seven key areas of investigation, each uniquely weighted based on what’s important for online stores:

• Sales Features – 40%
  • Looking at the ecommerce capabilities of a website builder
• Website Features – 15%
  • We review the quality and quantity of features, such as marketing and SEO
• Help and Support – 12%
  • We test what support channels and resources are available for businesses
• Design Functionality – 10%
  • Looking at templates and design options
• User Experience – 10%
  • We test each ecommerce website builder ourselves to test its ease of use
• Customer Score – 8%
  • Reviewing how well a builder performs against its competitors
• Value for Money – 5%
  • We look at pricing plans and what you can get for your money

Shopify is the best ecommerce website builder on the market. It helps you build a scalable online store thanks to its unbeatable sales features and large app market. Plus, you can connect your website with social media platforms and marketplaces to get your products seen by as many people as possible.

Unfortunately, Shopify is a little let down by its expensive pricing plans and reliance on third-party integrations. Still, you get what you pay for – with Shopify, that’s a powerful home for your online store.

Because of this, I recommend Shopify for growing or large businesses as opposed to small businesses only looking to sell a few products here and there. It’s ideal for building a store but only if you need the advanced functionality that Shopify provides, such as multiple inventory locations and localized selling tools.

And, don’t forget, you can get started with Shopify’s three-day free trial and get your first month for just $1.